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Publications in Progress
What is the scope of empathy?
In the 5 steps process of design thinking, the very fist step is about empathy. Empathy is the ability to understand and share the feelings of another. It is also said as thinking from other’s shoes. Many a times, people think this empathy is only relevant for people who develop products or offer some services. But if I say empathy is part of everyone’s business, can you believe it?
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